SP
SHANNON P
1 reviews | Active since Apr 2026
07 Apr 2026, 12:34
Bad Service
Mweb services support is honestly terrible, my internet went down and I got 72 hours it will be resolved then I waited more then a week for them to resolve it, not only that the waiting lines is pathetic because you wait more then a 1 hour to get attended to it. I do not recommend MWED I am moving from MWEB.
Helpful (0)
Replies (2)0
Replies (2)
Mweb's replyOfficial
07 Apr 2026, 13:25 Good afternoon, Shannon,
Thank you for bringing this to our attention. We understand how frustrating it must be to experience a prolonged outage, especially after being advised it would be resolved within 72 hours, along with the added inconvenience of long waiting times when trying to get assistance. This is not the level of service we aim to provide.
Your experience will be shared with our Service Quality Team for review, and we will ensure the delays and support challenges are addressed internally. If you still require assistance, please send us a private message on Hello Peter with your email address, cellphone number, or Mweb account number so our team can take a closer look at your account and assist further.
Kind regards,
Mweb Team
Thank you for bringing this to our attention. We understand how frustrating it must be to experience a prolonged outage, especially after being advised it would be resolved within 72 hours, along with the added inconvenience of long waiting times when trying to get assistance. This is not the level of service we aim to provide.
Your experience will be shared with our Service Quality Team for review, and we will ensure the delays and support challenges are addressed internally. If you still require assistance, please send us a private message on Hello Peter with your email address, cellphone number, or Mweb account number so our team can take a closer look at your account and assist further.
Kind regards,
Mweb Team
Mweb's reply07 Apr 2026, 13:25
Official
Good afternoon, Shannon,
Thank you for bringing this to our attention. We understand how frustrating it must be to experience a prolonged outage, especially after being advised it would be resolved within 72 hours, along with the added inconvenience of long waiting times when trying to get assistance. This is not the level of service we aim to provide.
Your experience will be shared with our Service Quality Team for review, and we will ensure the delays and support challenges are addressed internally. If you still require assistance, please send us a private message on Hello Peter with your email address, cellphone number, or Mweb account number so our team can take a closer look at your account and assist further.
Kind regards,
Mweb Team
Thank you for bringing this to our attention. We understand how frustrating it must be to experience a prolonged outage, especially after being advised it would be resolved within 72 hours, along with the added inconvenience of long waiting times when trying to get assistance. This is not the level of service we aim to provide.
Your experience will be shared with our Service Quality Team for review, and we will ensure the delays and support challenges are addressed internally. If you still require assistance, please send us a private message on Hello Peter with your email address, cellphone number, or Mweb account number so our team can take a closer look at your account and assist further.
Kind regards,
Mweb Team
Mweb's replyOfficial
07 Apr 2026, 14:57 Hi ShannonWe understand how important a stable connection is, especially when you’re working from home and relying on it daily. Delays in resolving faults, while billing continues as normal, can be incredibly frustrating. We’ve reached out to our faults team to review your latest reference (MWB***2) as a priority. They are currently assessing the status and will provide you with updates on the next steps via SMS as soon as feedback is received. Your case is being actively monitored to ensure progress without further delay. If you need any additional support in the meantime, please feel free to reach out via private message, and we will assist promptly. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply07 Apr 2026, 14:57
Official
Hi ShannonWe understand how important a stable connection is, especially when you’re working from home and relying on it daily. Delays in resolving faults, while billing continues as normal, can be incredibly frustrating. We’ve reached out to our faults team to review your latest reference (MWB***2) as a priority. They are currently assessing the status and will provide you with updates on the next steps via SMS as soon as feedback is received. Your case is being actively monitored to ensure progress without further delay. If you need any additional support in the meantime, please feel free to reach out via private message, and we will assist promptly. Kind regards,
The Mweb Team
The Mweb Team