lR
lerato R
1 reviews | Active since Feb 2011
24 Dec 2015, 07:06
bad service
Yesterday I received my business monthly statement and was surprised to see that i am charged the unneccassary call out free R239.75 . Firstly this has been happening from since I had the adsl line . Where then i call mweb they blame Telkom .Why they don't bill Mweb . Every month or after 2 to 3 the router is not seeking in . The last time I called Mwed the logged the call with Telkom .When calling Mweb I was told they will send the filter . The internet light is not on and is not working . I cannot unplug the phone so they router can be working . I have client that need to get hold of us . . I am shocked and unhappy
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Mweb's replyOfficial
24 Dec 2015, 08:46Hello maneo,
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
Telkom has charges you a unnecessary call out fee for a fault logged directly to them. Therefore we are unable to get them to revers the charge, as we are not being billed the fee.
Our Technical Team will make contact with you, as we may need to re-log the fault to Telkom.
Please bear with us, while we do our utmost to ensure you receive the assistance you require.
Kind regards
MWEB client Services
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
Telkom has charges you a unnecessary call out fee for a fault logged directly to them. Therefore we are unable to get them to revers the charge, as we are not being billed the fee.
Our Technical Team will make contact with you, as we may need to re-log the fault to Telkom.
Please bear with us, while we do our utmost to ensure you receive the assistance you require.
Kind regards
MWEB client Services
Mweb's reply24 Dec 2015, 08:46
Official
Hello maneo,
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
Telkom has charges you a unnecessary call out fee for a fault logged directly to them. Therefore we are unable to get them to revers the charge, as we are not being billed the fee.
Our Technical Team will make contact with you, as we may need to re-log the fault to Telkom.
Please bear with us, while we do our utmost to ensure you receive the assistance you require.
Kind regards
MWEB client Services
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
Telkom has charges you a unnecessary call out fee for a fault logged directly to them. Therefore we are unable to get them to revers the charge, as we are not being billed the fee.
Our Technical Team will make contact with you, as we may need to re-log the fault to Telkom.
Please bear with us, while we do our utmost to ensure you receive the assistance you require.
Kind regards
MWEB client Services