NB
Nicola B
1 reviews | Active since Sept 2018
07 Sept 2026, 13:21
Bad Service
Terrible service. Have phoned twice - nearly 20 minutes each time to speak to a consultant. Both times the agents have dropped the call. Both agents have my cell number yet do not phone back- so only choice is another 20 minute wait to hopefully speak to another agent.
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Replies (1)
Mweb's replyOfficial
07 Sept 2026, 13:33Hello Nicola,
We understand how frustrating it must have been to spend time waiting to speak to a consultant, only for the calls to disconnect without receiving the assistance you were seeking. When customers reach out for support, they should feel heard, supported, and confident that their concerns are receiving the attention they deserve.This is not the level of service we aim to provide, and we'd appreciate the opportunity to assist further. Please send us a direct message via Hello Peter with details of the assistance you require, and we'll gladly take a closer look to determine the best way forward.Your feedback regarding the call disconnections and overall support experience has been taken seriously and will also be shared with our Service Quality Team for review and improvement. We remain committed to ensuring our customers receive the support they need whenever they contact us.
Kind regards,
Mweb Team
We understand how frustrating it must have been to spend time waiting to speak to a consultant, only for the calls to disconnect without receiving the assistance you were seeking. When customers reach out for support, they should feel heard, supported, and confident that their concerns are receiving the attention they deserve.This is not the level of service we aim to provide, and we'd appreciate the opportunity to assist further. Please send us a direct message via Hello Peter with details of the assistance you require, and we'll gladly take a closer look to determine the best way forward.Your feedback regarding the call disconnections and overall support experience has been taken seriously and will also be shared with our Service Quality Team for review and improvement. We remain committed to ensuring our customers receive the support they need whenever they contact us.
Kind regards,
Mweb Team
Mweb's reply07 Sept 2026, 13:33
Official
Hello Nicola,
We understand how frustrating it must have been to spend time waiting to speak to a consultant, only for the calls to disconnect without receiving the assistance you were seeking. When customers reach out for support, they should feel heard, supported, and confident that their concerns are receiving the attention they deserve.This is not the level of service we aim to provide, and we'd appreciate the opportunity to assist further. Please send us a direct message via Hello Peter with details of the assistance you require, and we'll gladly take a closer look to determine the best way forward.Your feedback regarding the call disconnections and overall support experience has been taken seriously and will also be shared with our Service Quality Team for review and improvement. We remain committed to ensuring our customers receive the support they need whenever they contact us.
Kind regards,
Mweb Team
We understand how frustrating it must have been to spend time waiting to speak to a consultant, only for the calls to disconnect without receiving the assistance you were seeking. When customers reach out for support, they should feel heard, supported, and confident that their concerns are receiving the attention they deserve.This is not the level of service we aim to provide, and we'd appreciate the opportunity to assist further. Please send us a direct message via Hello Peter with details of the assistance you require, and we'll gladly take a closer look to determine the best way forward.Your feedback regarding the call disconnections and overall support experience has been taken seriously and will also be shared with our Service Quality Team for review and improvement. We remain committed to ensuring our customers receive the support they need whenever they contact us.
Kind regards,
Mweb Team