Bad service

On 2020.07.28 I app**** on behalf of our Company Alta du Toit Aftercare Centre for Intellectual Disabled Adults. We are a registered NPO . I app**** for fibre. A consultant of MWEB Marcelo - assisted me and told me that he cannot register our company on a NPO nr and asked me for my Id nr and cellphone to register and to be able to track our companies order. So I received an email with the opened account nr ***1. I noticed that the account is opened in my personal name and capacity as the person responsible for the monthly premium. I phoned on 28.07.2020, 30.07.2020 and 2020.08.04 numerous occasions to take this up with Marcello. Not even once did I receive a returned call or email from him. I also found out that the credit done on my personal name. Again on 2020.08.12 I reported the problem with customer care with Joy who works in Marcello's team. She said she will follow it up and come back to me. I am still awaiting her call. I requested that this account must be transferred to the companies name. I am very disappointed in this way things were handled and in the ethics used. Elize Opperman Bookkeeping Assistant of Alta du Toit Aftercare Centre ***