bad service

I have placed an order for moving on the 25th, I have been asked for my address more than 3 times!!! which I provided even bond documents I provided, today is the day the wifi installers are supposed to come install the wifi. when they get to the estate they tell me that a wrong unit number (unit 4) was captured and they will now have to make another order for my unit (14) and it will take 3 days!!!!! this is unacceptable, why would you capture a wrong unit number???? when you have asked for my address more than 3 times? why must I now suffer for your mistakes? what do I do in the meantime without wifi?