Bad Service!!!

Good Morning I am loyal client of Mweb for the last 10 + years!! I recently changed over to there LTE product because we moved premises. “ What a disaster” Since July 2018 the connection was very bad!! I reported the unstable connection and then left it again even though the connection was intermittent. On the 16th of December I had enough and reported it again. The consultant then said they will log a fault and some one will come back to me. On the 18th I received an sms “ Good day, your LTE query is currently under investigation. We will contact you as soon as further info is available. Regards MWEB.” This was the last communication I received. I then went on holiday. Came back in January and then had to go to CapeTown for a family death. My wife was at home and she informed me that the connection if still very bad. I arrived back from CapeTown on on Saturday the 2nd only to find we now have no connection. I called again and told the agent I am still waiting for feedback since December and now I have no connection. I was told that it will be escalated to the back end. Monday morning I called again “ please note that not once did Mweb call me I always had to call and do a follow up and when you call you can some times wait for 15-20min before some one answers the call”the agent informed me they will do a urgent follow up and some one will come back to me. I then received an sms “ Good day, your LTE ticket has been escalated to RAIN for investigation. As soon as feedback has been received we will notify you. Regards MWEB.” On Tuesday morning I called again and told the agent my story again and asked who is RAIN? This is a third party I have my LTE through, but they are working on it and some one will come back to me!! Mweb your service is pathetic!!! You not only cost me airtime but now I must bye data for 3 phones, this is all unnecessary cost I have to pay !! I am paying for a service that is not working, why must I pay when I have so much down time??? I want my connection back up and in working order not any down time!! Deon