BAD SERVICE

We have been experiencing problems with our internet since the beginning of November. We have been calling Mweb on numerous occasions and get told that the problem is with Telkom. Today 03/12 we had a Technician from Telkom at our place testing and eliminating possible problems. Logged in to his Telkom router and account everything works fine but the minute we switch over to our Mweb log in the persisting problem happens. The problem is clearly not Telkom. We have this afternoon been on the line with 3 different people from mweb and they are rude and have a just don't care attitude. As if nobody wants to assist with the problem. Why do we pay for something we can't even use properly?????