Bad service

I have been experiencing problems with my modem Technicolor since friday 23 November 2018.the green dots on modem was standing still nd only three lights was on the power,wireless and broadband i noticed the internet was not on nd ethernet and when i tried to connect on my fone and laptop it said no internet connection.i logged a call saturday morning at 8.10am spoke to a consultant who ask me to try nd switch off modem nd switch on nd to try nd go to mweb site nd connect nd disconnect broadband nd internet services but nothing happened.he said he would have to log a call with Telkom i said its fine yes.telkom called that same day nd checked on there side but picked up no problems they said i should take a pin nd press small reset button on modem which will reset modem then call mweb to reconfigure on thereside.when i reset modem the internet nd ethernet light started to qppear agen so i called mweb again on monday nd spoke to another consultant who said that they already configure settings which was confusing because i just reset the modem for the first time?this consultant ask me to try the same things that the first consultant tried to disconnect nd reconnect broadband on site192.168.1 1 then he told me he has to log a call again with telkom because he doesnt find fault.telkom called today again nd check line again and said no fault is found and that mweb must just reconfigure.im just done now because i feel as if im being pushed around between mweb nd telkom nd still my internet is not working since friday.