Bad service

We have a Hosted premium mail service with Ignite and have decided to move to the online exchange service because of the functionality of it. We originally signed up for the exchange service on the 15th of August but still have not been moved to the new platform. We have already been billed for last month along with being billed for the original service. We additionally paid R3000 to have our current data moved to the new platform to speed up the process and so that users will still have access to all their original mail. its been a little over a month and a week and still we are not on the new platform. It is shocking how slow/bad the service is for a Business related service... We are probably also going to be billed another month for a service that we are not receiving. They seriously need to look at their support and implementation structure to deliver a better service.