LM
Loretta M
1 reviews | Active since Apr 2013
19 Mar 2018, 17:32
Bad service
On 08th March 2018 my internet service went down I reported it on the 09th March 2018 and got a reference no and was told that Telkom will come out to check. To day is the 19th March 2018 my service is still not connected. I have been calling Mweb and Telkom on a daily basis but im not getting a desent answer from both service providers other than they will escalate my fault.
I feel I am paying for a service im not getting from Mweb and I will be stopping my debit order until my problem has been fully resolved.
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Mweb's replyOfficial
26 Mar 2018, 10:54Good day Loretta.
We have tried to contact you, the call went to voice mail where I left a message.
I have checked your account and I see that the fault has since been closed and that there is an active connection.
We have also requested a credit for you.
We would like to apologise sincerely for your frustration.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply26 Mar 2018, 10:54
Official
Good day Loretta.
We have tried to contact you, the call went to voice mail where I left a message.
I have checked your account and I see that the fault has since been closed and that there is an active connection.
We have also requested a credit for you.
We would like to apologise sincerely for your frustration.
Kind regards
MWEB Client Services
Best regards,