Bad service

Once again I am with out internet service from Mweb. This afternoon when we got back home I ADSL rooter was off. I called Mweb and told them my rooter is off and I think its was struck by lightning. The call centre person I spoke to just said their is nothing they can do I must go get a new router. My router is just 3 month old I feel that Mweb can at lease give me a discount or offer me some sort of compensation seen that my router is still new. I have been having so much problems with Mweb ever since I subscribed to them. I feel I'm am paying for nothing and everytime somethings goes wrong I just get told how they cannot d anything for me.