SS
SH S
1 reviews | Active since Oct 2012
15 Jan 2018, 14:32
Bad service
I have logged a call with MWEB on 14/12/2017 for a fault (MWB ********** )on my line. MWEB handles my ADSL line and thus far no one contacted me with an update on when my ADSL line will be active again. I have contacted MWEB multiple time to follow up however they didn't have any update on the status. I have contacted the service desk before 9:00 am on the 10-11/01/2018 requesting an update before 12:00 pm. No one contacted me yet, not MWEB nor Telkom. I have spent over R500 on calling MWEB for an update on a fault they are supposed to follow up. I have contacted MWEB four-time requesting an update from Telkom. Well, to be honest, "NOTHING" has changed. NO update from MWEB nor Telkom. I will not be paying for a service I don't have. I work from home and cannot do anything without internet. Telkom has 7-14 working days SLA. Telkom and MWEB has breached contract on this fault. "Pathetic" doesn't describe what I think of the service.
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Mweb's replyOfficial
24 Jan 2018, 10:34Good Day snymansh,
Thank you for taking the time to raise your concerns. It sounds as though you've had an infuriating experience.
The line fault was linked to a bulk fault by Telkom and escalated to their cables team. The fault is still open on their side at the moment.
I checked your account and noted that you have since cancelled the ADSL service and moved to an LTE-A package.
Hopefully your experience with the LTE package has been better.
Please do let us know should you require any further feedback or assistance from us.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply24 Jan 2018, 10:34
Official
Good Day snymansh,
Thank you for taking the time to raise your concerns. It sounds as though you've had an infuriating experience.
The line fault was linked to a bulk fault by Telkom and escalated to their cables team. The fault is still open on their side at the moment.
I checked your account and noted that you have since cancelled the ADSL service and moved to an LTE-A package.
Hopefully your experience with the LTE package has been better.
Please do let us know should you require any further feedback or assistance from us.
Kind regards
MWEB Client Services
Best regards,