Bad service

I have made numerous calls to the call centre to get an indication of the date of installation. I just spoke to a lady by the name of Norma - Ref MWB ********** and advised her that i had numerous calls by a gentleman to inspect the unit. However, they never pitch up and commit to the times. Every time i have to ensure that there is someone at home. She then said to me that i need to wait for another call, they will eventually pitch up???? I dont even have the internet connected. but already experiencing problems. If i have a look at all the ratings im sure im making a mistake with MWEB. I cannot believe that the call centre advised clients to just wait. To top it all off the person who made contact asks me for my address. Does MWEB even know how dangerous this is??? Seriously, this is not acceptable.