Bad service

We took out a new plan from mweb. On the 6th of December we received the new rooter. We gave all the relevant documents that will be needed to register our Sim card. They told us it will be activated between 2 to 24 hours. after 30 hours we contacted the call center for the first time to hear why our internet is still not connected. They dropped our call 3 times after having been put on hold for almost an hour. Every time we speak to someone from the call center they transfer us to someone else and nobody can tell us what the problem was. Eventually we were told that the Sim card information was logged wrong and we would have to wait another 24 hours to have our Sim card activated. We phoned again on the 8th of December and we were told that we would have to wait another 3 days before the new Sim card is delivered. Now we have to wait once again. This is terrible service from your side. The promotion gives us one free month of service from when the account is activated. I hope that we will receive the full free month after having to wait another few days to be connected.