BL
Burger L
1 reviews | Active since Mar 2014
05 Dec 2017, 12:05
Bad Service
I have requested an ADSL to be cancelled and ordered fibre instead. After one and a half months wait I still do not have the fibre installed, the ADSL is not yet cancelled and it is impossible to get hold of ANYONE via the call centre to try and find out what is actually happening. After holding on for 45 minutes for someone to answer at the call centre I gave up. What PATHETIC service. I am now considering cancelling everything with Mweb.
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Mweb's replyOfficial
07 Dec 2017, 17:26Good day BurgerLinde
Thank you for raising your concern.
As per your discussion with one of our customer service representatives your query is being addressed. We will remain in contact until your query is resolved.
Please do not hesitate to contact us should you require any further assistance.
Kind Regards
MWEB Client Services
Best regards,
Mweb's reply07 Dec 2017, 17:26
Official
Good day BurgerLinde
Thank you for raising your concern.
As per your discussion with one of our customer service representatives your query is being addressed. We will remain in contact until your query is resolved.
Please do not hesitate to contact us should you require any further assistance.
Kind Regards
MWEB Client Services
Best regards,