Bad service

I app**** for fibre from MWeb on the 7th January 2021, MWeb advised the only fibre providers in my erea is Vodacom. The agent advised that the whole installation, activation process would take 14 working days. On my initial application I did advise MWeb that I require this to be prioritised as I needed to start work on the 11. He told me he would try his best. It's been way over 14 days and still nothing has been done. I have been phoning MWeb every second day and they keep telling me they will escalate it. Vodacom was supposed to come today 26 Jan at 9 this morning to do the fibre lines so that MWeb can deliver the router but they never pitched. We have phoned and sent emails to MWeb to please follow up with Vodacom but we have had no response this far. Very dissatisfied with this shody service from Vodacom. They holding up the whole process with not sticking to dates they give this is so unacceptable.