MK
Melt K
1 reviews | Active since Jun 2026
09 Jun 2026, 11:19
BAD SERVICE
On 8 June 2026 I tried to contact Mweb to change my debit order details. I called and held on for 24 minutes without being able to speak to a consultant. On 9 June 2026 I tried again. This time I held on for 30 minutes with the same result. I also tried to change the details on the app. It did not work. Eventually I called the sale department. The call was immediately answered. The consultant was rude and transferred me to the cancellations department. I was 6th i the queue. I I did hold on. I also tried conducting live chats on the app. Nobody responded. I have now canceled the debit order through my bank. Next step is to cancel the contract.
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
09 Jun 2026, 12:26Hi Melt ,
We understand how frustrating it must be to make multiple attempts to update your debit order details and still not get assistance, especially after being transferred around and left waiting without resolution. When you’re simply trying to manage your account, the process should be straightforward and supportive. That’s not how this interaction should have unfolded, and your experience clearly fell short of what you should expect.
To help get this resolved, we’ve arranged for the Finance Team to reach out to you directly to assist with updating your account details and ensuring everything is correctly aligned without further delays.
If you require any further assistance, please feel free to send us a direct message on Hello Peter, and we’ll gladly continue assisting you.
We will keep following up internally to ensure your details are updated and that you receive the support you’ve been trying to access.
Kind regards,
Mweb Team
We understand how frustrating it must be to make multiple attempts to update your debit order details and still not get assistance, especially after being transferred around and left waiting without resolution. When you’re simply trying to manage your account, the process should be straightforward and supportive. That’s not how this interaction should have unfolded, and your experience clearly fell short of what you should expect.
To help get this resolved, we’ve arranged for the Finance Team to reach out to you directly to assist with updating your account details and ensuring everything is correctly aligned without further delays.
If you require any further assistance, please feel free to send us a direct message on Hello Peter, and we’ll gladly continue assisting you.
We will keep following up internally to ensure your details are updated and that you receive the support you’ve been trying to access.
Kind regards,
Mweb Team
Mweb's reply09 Jun 2026, 12:26
Official
Hi Melt ,
We understand how frustrating it must be to make multiple attempts to update your debit order details and still not get assistance, especially after being transferred around and left waiting without resolution. When you’re simply trying to manage your account, the process should be straightforward and supportive. That’s not how this interaction should have unfolded, and your experience clearly fell short of what you should expect.
To help get this resolved, we’ve arranged for the Finance Team to reach out to you directly to assist with updating your account details and ensuring everything is correctly aligned without further delays.
If you require any further assistance, please feel free to send us a direct message on Hello Peter, and we’ll gladly continue assisting you.
We will keep following up internally to ensure your details are updated and that you receive the support you’ve been trying to access.
Kind regards,
Mweb Team
We understand how frustrating it must be to make multiple attempts to update your debit order details and still not get assistance, especially after being transferred around and left waiting without resolution. When you’re simply trying to manage your account, the process should be straightforward and supportive. That’s not how this interaction should have unfolded, and your experience clearly fell short of what you should expect.
To help get this resolved, we’ve arranged for the Finance Team to reach out to you directly to assist with updating your account details and ensuring everything is correctly aligned without further delays.
If you require any further assistance, please feel free to send us a direct message on Hello Peter, and we’ll gladly continue assisting you.
We will keep following up internally to ensure your details are updated and that you receive the support you’ve been trying to access.
Kind regards,
Mweb Team
MK
Melt K's updateReviewer Update
09 Jun 2026, 17:54Sorry but I had enough. I have cancelled. I have been with Mweb for more than 20 years.
MK
Melt K's update09 Jun 2026, 17:54
Reviewer Update
Sorry but I had enough. I have cancelled. I have been with Mweb for more than 20 years.
Mweb's replyOfficial
10 Jun 2026, 11:07Hi Melt,
We can understand why you've reached this decision, especially after being a loyal Mweb customer for more than 20 years. That length of time makes your feedback particularly significant, and it's clear that the experience leading up to this point has fallen short of the standard you rightfully expected.While we're disappointed to hear that you've chosen to cancel, we respect your decision. We also want to thank you for the many years you've entrusted us with your connectivity needs.We can see that your concerns have been raised through the appropriate channels, and if your cancellation request has already been submitted, the relevant team will continue assisting with the process. Should there be anything still outstanding or if you require any clarification regarding the cancellation, please let us know and we'll ensure it's directed to the correct team.Thank you again for your longstanding support over the years.Kind regards,
The Mweb Team
We can understand why you've reached this decision, especially after being a loyal Mweb customer for more than 20 years. That length of time makes your feedback particularly significant, and it's clear that the experience leading up to this point has fallen short of the standard you rightfully expected.While we're disappointed to hear that you've chosen to cancel, we respect your decision. We also want to thank you for the many years you've entrusted us with your connectivity needs.We can see that your concerns have been raised through the appropriate channels, and if your cancellation request has already been submitted, the relevant team will continue assisting with the process. Should there be anything still outstanding or if you require any clarification regarding the cancellation, please let us know and we'll ensure it's directed to the correct team.Thank you again for your longstanding support over the years.Kind regards,
The Mweb Team
Mweb's reply10 Jun 2026, 11:07
Official
Hi Melt,
We can understand why you've reached this decision, especially after being a loyal Mweb customer for more than 20 years. That length of time makes your feedback particularly significant, and it's clear that the experience leading up to this point has fallen short of the standard you rightfully expected.While we're disappointed to hear that you've chosen to cancel, we respect your decision. We also want to thank you for the many years you've entrusted us with your connectivity needs.We can see that your concerns have been raised through the appropriate channels, and if your cancellation request has already been submitted, the relevant team will continue assisting with the process. Should there be anything still outstanding or if you require any clarification regarding the cancellation, please let us know and we'll ensure it's directed to the correct team.Thank you again for your longstanding support over the years.Kind regards,
The Mweb Team
We can understand why you've reached this decision, especially after being a loyal Mweb customer for more than 20 years. That length of time makes your feedback particularly significant, and it's clear that the experience leading up to this point has fallen short of the standard you rightfully expected.While we're disappointed to hear that you've chosen to cancel, we respect your decision. We also want to thank you for the many years you've entrusted us with your connectivity needs.We can see that your concerns have been raised through the appropriate channels, and if your cancellation request has already been submitted, the relevant team will continue assisting with the process. Should there be anything still outstanding or if you require any clarification regarding the cancellation, please let us know and we'll ensure it's directed to the correct team.Thank you again for your longstanding support over the years.Kind regards,
The Mweb Team