bad service

we have app**** for residential fiber deal on the 2nd of September with Mweb. we have still not received the service, they still have not come out to do the application. i have been calling almost every day to follow up they shift the blame to Century City connect, who have been most kind and prompt with their service. Mweb said that the matter has been escalated i will receive feed back in 48 hours for the most. That was on the 11/09/2020. call reff MWB***6 they have already debited my account and sent me an invoice for this coming months debit but nothing has been connected as yet. I am tired of calling them everyday for the same thing, to get the same response, i have to waste my time and air time. my reference with them is ***0