Bad Service !
<p>I want to cancel two of my three sim cards with mweb as I dont use the two im canceling. I've send Mweb a email on the 6th of March 2017. Since then I have received two emails. The first email asking me if i want to keep my email address for a reduced fee and the second one advising me that that i should spesify which sim cards i want to cancel. I did explian to them on my first email which simcards to cancel. I also asked them to phone but no luck I received my mweb statement today and will have to pay R 448 becuase mweb takes their time sorting out our problems.</p>
Good day brian-schmidt
Thank you for bringing this to our attention.
As per your discussion with one of our customer care representatives your query is being addressed.
We will remain in contact until your query has been resolved.
Kind regards
MWEB Client Services
Best regards,
Good day brian-schmidt
Thank you for bringing this to our attention.
As per your discussion with one of our customer care representatives your query is being addressed.
We will remain in contact until your query has been resolved.
Kind regards
MWEB Client Services
Best regards,
Above mentioned sim cards were canceled, however Mweb debited my account after i canceled with a higher that usual amount. I've send an email to them advising them about this amount and no answer yet. I’m waiting for more than a week now. I was advised that another installment will also be debited as some service providers bill in arrears. I don’t understand why they need almost 60 days to stop their services and bill me everytime.
Above mentioned sim cards were canceled, however Mweb debited my account after i canceled with a higher that usual amount. I've send an email to them advising them about this amount and no answer yet. I’m waiting for more than a week now. I was advised that another installment will also be debited as some service providers bill in arrears. I don’t understand why they need almost 60 days to stop their services and bill me everytime.