Bad service

My fibre voucher expired and for 2 weeks I’m trying to buy a new voucher. Called Mweb but you get send around, yesterday I was told that IT will fix it, but still nothing. I’m on prepaid voucher but still they force you to buy the voucher before the old one expires otherwise you service get suspended. Now in struggling just to get my profile online so I can buy a new voucher. Bad if you ask me…