Bad service

I have logged a call on the 20 March 2023 to have my account moved due to moving properties. To date I have not received an update, no feedback when foolowing up, no fibre installed at the new place. To top it off, how am I d Holing for 1.22 min daily and no answer or anyone calling back after leaving my number on your ivr system? I am very annoid with the service. I work from home,e and now have to travel to the office due to the delay on your side. Is anyone going to give me proper feedback???