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ABDUL-KADER EBRAHIM

1 reviews | Active since Jun 2015

23 Jun 2018, 02:35

Bad rain LTE-A upload speeds

I have the rain LTE-A and my upload seens is below 1mgs and it was not like this before my upload was always 20mgs now all of a sudden since last week my upload is less then 1 mg my ping and download speed is fine my download speed is on 40mgs this is unacceptable I'm paying for a full service yet I'm. Not getting what. I'm paying for unacceptable I tried all touble shooting steps I even hard rest my router same problem tried moveing it around some problem evem tested my sim card in a different router a B315 router same problem bad and calling the call center is a nightmare get put on hold for long then call drops and to top it off its a expensive call because mweb only has 087" numbers very unhappy

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Replies (1)
Mweb
Mweb's reply04 Jul 2018, 13:42
Official

Good afternoon Abdul-Kader

Thank you for bringing this to our attention.
Having looked into your account I see that you have since been in contact with us and that this matter has been resolved.

If you require further assistance then feel free to contact us,

We would like to apologise sincerely for your frustration.

Kind regards
MWEB Client Services