mj
melissa-sue jordaan
1 reviews | Active since Jun 2012
13 May 2026, 12:27
Bad quality of service
Poor customer service. They charging me a full month installment plus connection fee but it was for half a month then I had to pay another connection fee plus a full month in advance I paid for the half month then they disconnected my service and said I am in arrears. It’s been two days I am trying to get hold of them I am on hold for 30min and I am staying on the same number the entire time and the online chat is useless no one is assisting for twenty minutes I am waiting with no assistance. I have heard people complain about Mweb and now I am experiencing the same problems.
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
13 May 2026, 12:38Hi Melissa-sue,
Thank you for taking the time to share this with us. Being charged multiple fees, having your service disconnected, and then struggling for days to get through to support is understandably stressful and leaves you feeling treated unfairly, especially when you are actively trying to resolve the matter.
We’ve arranged for our Finance Team to review your account in detail and reach out to you directly to clarify the billing, connection fees, and the arrears status, and to address your concerns properly.
If you would need any further help, you’re welcome to reach out via a private message on Hello Peter, and we’ll be sure to assist.
Kind regards,
Mweb Team
Thank you for taking the time to share this with us. Being charged multiple fees, having your service disconnected, and then struggling for days to get through to support is understandably stressful and leaves you feeling treated unfairly, especially when you are actively trying to resolve the matter.
We’ve arranged for our Finance Team to review your account in detail and reach out to you directly to clarify the billing, connection fees, and the arrears status, and to address your concerns properly.
If you would need any further help, you’re welcome to reach out via a private message on Hello Peter, and we’ll be sure to assist.
Kind regards,
Mweb Team
Mweb's reply13 May 2026, 12:38
Official
Hi Melissa-sue,
Thank you for taking the time to share this with us. Being charged multiple fees, having your service disconnected, and then struggling for days to get through to support is understandably stressful and leaves you feeling treated unfairly, especially when you are actively trying to resolve the matter.
We’ve arranged for our Finance Team to review your account in detail and reach out to you directly to clarify the billing, connection fees, and the arrears status, and to address your concerns properly.
If you would need any further help, you’re welcome to reach out via a private message on Hello Peter, and we’ll be sure to assist.
Kind regards,
Mweb Team
Thank you for taking the time to share this with us. Being charged multiple fees, having your service disconnected, and then struggling for days to get through to support is understandably stressful and leaves you feeling treated unfairly, especially when you are actively trying to resolve the matter.
We’ve arranged for our Finance Team to review your account in detail and reach out to you directly to clarify the billing, connection fees, and the arrears status, and to address your concerns properly.
If you would need any further help, you’re welcome to reach out via a private message on Hello Peter, and we’ll be sure to assist.
Kind regards,
Mweb Team