Bad Product Service

<p>Herewith i am filing a formal complaint against MWEB.</p> <p>Setup:<br />4meg adsl line, uncap, adsl unthrottled.<br />Line administrator - adsl line - MWEB<br />Data administrator - data line - MWEB</p> <p>Homework:<br />Reset port, telkom visited premises, agreed environment is in good shape.<br />reset router, manually set parameters.</p> <p>Background:<br />Experienced no problem on my service past 8 months, except a few ADSL port resets which resolved problem.<br />Past 3 weeks, problems on certain data traffic.</p> <p><br />Problem:<br />Last 3 weeks, i am experiencing degredation in quality of service within the browsing and video streaming environment.<br />Slow HTTP browsing traffic on browsing with very bad video streaming availability whilst i can download HTTP at full speed.<br />I can download FULL speed a huge file on http and gaming can be done at no problem, while browsing google.co.za takes 30 seconds to open and transfer, and video streaming buffering at 360p in evenings.</p> <p><br />Environment and experience.<br />I ping google.co.za constantly. The ping is 27ms, with 1 timeout ever 1 minute.<br />Last 3 weeks, this increased in evenings to 25 timeouts more or less per minute ping to google.co.za.<br />Past 8 months i never had a problem whether it is http browsing, video streaming or http download or gaming.</p> <p>So, here is my question. <br />Doing a speed test at saix.net renders me 3446 mbps download = 430.8KB/sec transfer rate. So my download on http is fast, almost full 4 meg less the upload portion. Doing a www.mweb.co.za line test renders me 4096kbps speed.<br />Hence i am getting this ping:</p> <p>Reply from 216.58.223.3: bytes=32 time=102ms TTL=54<br />Reply from 216.58.223.3: bytes=32 time=99ms TTL=54<br />Reply from 216.58.223.3: bytes=32 time=30ms TTL=54<br />Reply from 216.58.223.3: bytes=32 time=60ms TTL=54<br />Reply from 216.58.223.3: bytes=32 time=25ms TTL=54<br />Reply from 216.58.223.3: bytes=32 time=26ms TTL=54<br />Reply from 216.58.223.3: bytes=32 time=27ms TTL=54<br />Request timed out.<br />Reply from 216.58.223.3: bytes=32 time=26ms TTL=54<br />Reply from 216.58.223.3: bytes=32 time=26ms TTL=54<br />Reply from 216.58.223.3: bytes=32 time=31ms TTL=54<br />Reply from 216.58.223.3: bytes=32 time=28ms TTL=54<br />Reply from 216.58.223.3: bytes=32 time=59ms TTL=54<br />Reply from 216.58.223.3: bytes=32 time=90ms TTL=54<br />Reply from 216.58.223.3: bytes=32 time=103ms TTL=54<br />Request timed out.<br />Reply from 216.58.223.3: bytes=32 time=26ms TTL=54<br />Request timed out.<br />Reply from 216.58.223.3: bytes=32 time=31ms TTL=54<br />Reply from 216.58.223.3: bytes=32 time=58ms TTL=54<br />Reply from 216.58.223.3: bytes=32 time=27ms TTL=54<br />Reply from 216.58.223.3: bytes=32 time=26ms TTL=54<br />Reply from 216.58.223.3: bytes=32 time=26ms TTL=54<br />Reply from 216.58.223.3: bytes=32 time=25ms TTL=54<br />Reply from 216.58.223.3: bytes=32 time=57ms TTL=54<br />Request timed out.<br />Reply from 216.58.223.3: bytes=32 time=27ms TTL=54<br />Reply from 216.58.223.3: bytes=32 time=28ms TTL=54<br />Reply from 216.58.223.3: bytes=32 time=26ms TTL=54<br />Reply from 216.58.223.3: bytes=32 time=25ms TTL=54<br />Request timed out.<br />Reply from 216.58.223.3: bytes=32 time=179ms TTL=54<br />Reply from 216.58.223.3: bytes=32 time=27ms TTL=54<br />Reply from 216.58.223.3: bytes=32 time=27ms TTL=54<br />Request timed out.<br />Reply from 216.58.223.3: bytes=32 time=102ms TTL=54<br />Reply from 216.58.223.3: bytes=32 time=99ms TTL=54<br />Request timed out.<br />Reply from 216.58.223.3: bytes=32 time=65ms TTL=54<br />Reply from 216.58.223.3: bytes=32 time=27ms TTL=54<br />Reply from 216.58.223.3: bytes=32 time=26ms TTL=54<br />Reply from 216.58.223.3: bytes=32 time=31ms TTL=54</p> <p>Please mweb do tell me why can i download full speed, but video streaming is affected?<br />THIS MEANS YOUR BANDWIDTH SHAPING your allocation to certain traffic is wrong! I neber ad this issue, why now.</p> <p>Eversince last 3 weeks, this is my ping, you see the requested timeouts? Somethig changed.<br />I do not do gaming, why do i have this problem.<br />If you want me to close the account, tell me. With pleasure.<br />I just phoned your technical support line. 18:51 2017.03.02 I am number 43 in the queue.<br />Something is wrong!<br />Tell me if i am wrong.....check your stats and abandend iincoming calls to your help desk.</p> <p> </p> <p>I will cancel my service with you with pleasure.</p> <p> </p> <p>Do call me, and let me speak to an educated technical person.</p> <p>I will be recording your conversation</p> <p> </p>