sV
sandy V
1 reviews | Active since Jun 2016
02 Jun 2026, 12:18
Bad pricing and service
They keep increasing your monthly payment to high amounts that are not affordable and when you want to cancel make it as difficult as possible to get rid of them.
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Mweb's replyOfficial
02 Jun 2026, 12:37Hi Sandy, We can understand your frustration. Unexpected increases in your monthly charges, especially when affordability is affected, can be difficult to manage. It becomes even more frustrating if you then feel that cancelling the service is not as straightforward as it should be. We take concerns around billing transparency and account cancellations seriously. We’d like to look into your specific account so we can confirm what has caused the changes in pricing and also ensure your cancellation request, if applicable, is processed correctly and without unnecessary delay. Please send us a private message with your account details, so we can review your billing history and assist you further. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply02 Jun 2026, 12:37
Official
Hi Sandy, We can understand your frustration. Unexpected increases in your monthly charges, especially when affordability is affected, can be difficult to manage. It becomes even more frustrating if you then feel that cancelling the service is not as straightforward as it should be. We take concerns around billing transparency and account cancellations seriously. We’d like to look into your specific account so we can confirm what has caused the changes in pricing and also ensure your cancellation request, if applicable, is processed correctly and without unnecessary delay. Please send us a private message with your account details, so we can review your billing history and assist you further. Kind regards,
The Mweb Team
The Mweb Team