C
Christiaan
1 reviews | Active since Apr 2026
11 Apr 2026, 19:12
Bad pay the account ...
Bad pay the account still off try every ting to do and noting still the same
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Replies (1)
Mweb's replyOfficial
13 Apr 2026, 11:38 Hello Christiaan. We hear your frustration clearly, especially since your account shows as active on Openserve, but your service is still not coming online despite everything you’ve tried. That gap between activation and actual connectivity is exactly what needs to be resolved now.This usually points to a last-mile sync issue, router provisioning problem, or an ONT not fully registering the active line even though the account status is updated.Please try these quick checks:
• Power cycle your ONT and router (switch off for 30 seconds, then restart)
• Check that the fibre cable is firmly seated and the LOS light is not red
• Confirm your router is set to DHCP/automatic IPPlease feel free to reach out to us for any further support via private message. We are here for you.
Kind regards,
The Mweb Team
• Power cycle your ONT and router (switch off for 30 seconds, then restart)
• Check that the fibre cable is firmly seated and the LOS light is not red
• Confirm your router is set to DHCP/automatic IPPlease feel free to reach out to us for any further support via private message. We are here for you.
Kind regards,
The Mweb Team
Mweb's reply13 Apr 2026, 11:38
Official
Hello Christiaan. We hear your frustration clearly, especially since your account shows as active on Openserve, but your service is still not coming online despite everything you’ve tried. That gap between activation and actual connectivity is exactly what needs to be resolved now.This usually points to a last-mile sync issue, router provisioning problem, or an ONT not fully registering the active line even though the account status is updated.Please try these quick checks:
• Power cycle your ONT and router (switch off for 30 seconds, then restart)
• Check that the fibre cable is firmly seated and the LOS light is not red
• Confirm your router is set to DHCP/automatic IPPlease feel free to reach out to us for any further support via private message. We are here for you.
Kind regards,
The Mweb Team
• Power cycle your ONT and router (switch off for 30 seconds, then restart)
• Check that the fibre cable is firmly seated and the LOS light is not red
• Confirm your router is set to DHCP/automatic IPPlease feel free to reach out to us for any further support via private message. We are here for you.
Kind regards,
The Mweb Team