CM
Collin M
1 reviews | Active since Nov 2023
02 Jun 2026, 16:57
Bad PATHETIC Customer Service
My wifi went off on Saturday the 30th of May 2026 and it was Supposed to go off on the last day of the month and when I contacted them on the app and on WhatsApp their response time were pathetic. I was on hold on a call for almost 2 hours with a voice saying I'm 1st in line. I have a business at home and I need the wifi to do my business. I was struggling for 2 days to make a payment, as I'm writing this I am still waiting for an agent to get back to me on WhatsApp. I wouldn't recommend them to anyone because their customer service is pathetic and the agents are not helping and not properly trained. PATHETIC.
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Mweb's replyOfficial
02 Jun 2026, 17:01Hi Collin, We can see how disruptive this has been, especially with your connection dropping unexpectedly while you rely on it for your home business. Long hold times, delayed WhatsApp responses, and not getting timely assistance when the service is already down makes the situation even more stressful. To get this properly checked, please send us a private message with your account details so we can review your line status, confirm the cancellation timeline, and check what caused the service to go offline earlier than expected. Once we have your details, we’ll be able to investigate and guide you on the correct resolution. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply02 Jun 2026, 17:01
Official
Hi Collin, We can see how disruptive this has been, especially with your connection dropping unexpectedly while you rely on it for your home business. Long hold times, delayed WhatsApp responses, and not getting timely assistance when the service is already down makes the situation even more stressful. To get this properly checked, please send us a private message with your account details so we can review your line status, confirm the cancellation timeline, and check what caused the service to go offline earlier than expected. Once we have your details, we’ll be able to investigate and guide you on the correct resolution. Kind regards,
The Mweb Team
The Mweb Team