1 reviews | Active since Aug 2024
Bad order processing
My husband ordered a new line last week Friday, they debited the account on Saturday, the very next day. On Monday follow up the payment was still pending, today is Tuesday and still pending. I went on their online chat and the agent Violet just cut me off very rudely. I was trying for follow up on the time frame and whether I could have the service differed to next month regardless when service would finally get set up in the month, reason being that I wanted to get a temporary prepaid solution till then. I've had issues with Mweb installations before where i finally got service 2 months after my order. I advised my husband to look at another provider but he was stubborn and believed the agents when they told him we would have service in 3-4 days. I'd advise everyone to stay away from Mweb. I don't know what's happened in the past 3 years but their service is definitely not the same. I recommend Webafrica and Telkom for anybody looking for efficiency and good service.
We understand your frustration, especially with the payment still showing as pending and the uncer*****y around when the new service will be set up. We also recognise your concern given your previous experience with installation delays.Please send us a private message with the details linked to the Mweb account, along with any relevant order or reference number. This will allow us to locate the order and look into the payment and activation status further.Kind regards,
The Mweb Team
We understand your frustration, especially with the payment still showing as pending and the uncer*****y around when the new service will be set up. We also recognise your concern given your previous experience with installation delays.Please send us a private message with the details linked to the Mweb account, along with any relevant order or reference number. This will allow us to locate the order and look into the payment and activation status further.Kind regards,
The Mweb Team
The Mweb Team
The Mweb Team