Bad or no service - lets blame others

I activated my Mweb ADSL 4 mbps line in July 2015, and logged my call with them on the 26th of July, where I only had 1.26 mbps speed. They logged a call with Telkom who provides the line, and since then I had numerous calls logged with both Mweb and Telkom to get this fixed, but no luck. Mweb blames Telkom, and just keeps on escalating the call, and Telkom just does the same by escalating, but no fix. I never see a Telkom technical, because all they do is going to the switch, reset whatever, and then close the call claiming this is fixed. When Telkom sends me a sms requesting my feedback, I do respond by saying this was bad service due to the fact that this was not resolved, but this is in vain. I left work early today to meet the Telkom technician at home as promised, and when calling the call centre, the call was closed and they will re-open this again and guess what...escalate this again, I am so upset at this has been going on for over a month now. I will be logging the same co,plaint to Telkom, as they are my ADSL line provider, and should be fixing this, but with Mweb driving the issue till this is resolved.