BAD/ NO SERVICE!!!

I have had a couple of internet down time at my house and inquired (date :23/24June) with MWEB on how i will be reimbursed since I had to use my own data to connect. The lady assisting me assured me that she will get back to me ASAP, till today im waiting for her.. Every time I try calling MWEB I hold for Approximately 10 then I get cut off. I have done this process 4 times !! When I eventually got through the lady told me she is putting me through to technical because they are the ones who need to reimburse me then I get cut off again! This is ridiculous , my airtime, my time, Do the right thing, im your customer !