1 reviews | Active since Dec 2020
Bad / No service
I am currently using Vumatel fibre via MWeb. Getting assistance from MWeb has been nothing but a nightmare. We reported issues with our connection about 3 weeks back, we have 2 calls open and to date have not received any help. When the initial call was made, we still had a connection even though it was very bad. Currently we none. We have been unable to work from home due to this and school work is delayed as well. I am out of words because getting them to come through has not happened plus we have no one available at home during the day as we have to go to work in order to have access to Wi-Fi. Today we had someone waiting, no one called and no one came. We are approaching the weekend and have lost all faith in MWeb and Vumatel. There are no escalation processes nor number to contact. This entire process has been very stressful in every aspect especially financially. If anyone knows someone who can help, please ask them to reach out. Thank you.
We understand how incredibly disruptive this has been for you, especially with work and school being affected over the past few weeks. Having an unstable connection and then losing it completely, along with missed follow-ups, is deeply frustrating, and we fully recognise the impact this has had on your day-to-day responsibilities.
Your fault has been escalated under reference MWB***6 directly to our Faults team, who are actively engaging with Vumatel to prioritise this matter. They will be following up urgently with the network provider and will keep you updated via SMS as soon as there is confirmed progress or feedback.
We also acknowledge the missed appointment and the difficulty in coordinating access to your premises. This is not the level of service we aim to provide, and your experience here is taken seriously. Our focus now is on ensuring that your case receives the attention it requires at the network level, with clear communication back to you.
We truly value your patience through this process, and we remain committed to getting your connection restored and stable as quickly as possible so you can return to working and studying without further disruption.
Kind regards,
The Mweb Team
We understand how incredibly disruptive this has been for you, especially with work and school being affected over the past few weeks. Having an unstable connection and then losing it completely, along with missed follow-ups, is deeply frustrating, and we fully recognise the impact this has had on your day-to-day responsibilities.
Your fault has been escalated under reference MWB***6 directly to our Faults team, who are actively engaging with Vumatel to prioritise this matter. They will be following up urgently with the network provider and will keep you updated via SMS as soon as there is confirmed progress or feedback.
We also acknowledge the missed appointment and the difficulty in coordinating access to your premises. This is not the level of service we aim to provide, and your experience here is taken seriously. Our focus now is on ensuring that your case receives the attention it requires at the network level, with clear communication back to you.
We truly value your patience through this process, and we remain committed to getting your connection restored and stable as quickly as possible so you can return to working and studying without further disruption.
Kind regards,
The Mweb Team