Bad New Customer Care

I called Mweb to switch our internet services to them because of the special they are running at the moment. I spoke to one consultant who wasn't able to help me whereas I had to send him pictures via email of the rooter and Fibre box we already have installed including our telephone bill to prove that we are paying for fibre with another company. He assured me that he will be able to assist. After several attempts in trying to get feedback from him I failed. Another consultant assisted me whereas I sent her the email communication I had with the other consultant. I got read receipt and no feedback. A few days later I sent another email asking if she has any feedback for me as yet and yet again only a read receipt and no response. Looks like Mweb does not want our business.