Bad Mweb Service

Im very dissapointed with the level of service mweb offers..i signed up for a fibre line on the 13th of March till today i dont have internet in my house. I have been making countless phone calls to them which by the way is an additional expense that they have put me on and have been promised that they sorting it out. Wednesday i was told the line will be active in 24hrs, its Saturday today and still nothing. I called @ 8 and the 1st person i spoke to put me on hold so that they can co form with the sales team,only for the line to go cold while holding. I just called again and after waiting for more than 5minutes the 2nd person to assist tells me he cant help because the sales team will only be available on tuesday. The confusion in the staff is worrying because all of them always have different answers for a simple thing as activating a line. Im being inconvenienced, this is after moving to Mweb thinking that they will provide a better service but clearly i made a mistake, they just the same as other ISPs.