LS
Lebo S
1 reviews | Active since Mar 2021
11 Sept 2026, 17:29
Bad expirience with MWEB
⭐️⭐️
Very disappointing experience with Mweb Fibre
I had my fibre installed on Monday, but today I still have no internet connection. What has made the situation even more frustrating is how difficult it has been to get hold of Mweb for assistance.
I understand that technical issues can happen, but the lack of communication and difficulty reaching customer support is extremely disappointing. I’ve been left without a working internet connection for days after installation, with very little clarity on when the issue will be resolved.
For a new customer, this is certainly not the experience I expected from Mweb. I hope someone from Mweb takes this matter seriously, contacts me, and gets my connection working as soon as possible.
Mweb, please improve your customer service and communication.
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Replies (1)
Mweb's replyOfficial
14 Sept 2026, 08:54Hi Lebo,
We understand how disappointing it is to have your fibre installed and still be without an active internet connection several days later. We also recognise how frustrating it has been to struggle to reach us for assistance while waiting for clarity on the issue.Your query has been logged with our Technical Team and marked as a priority under reference MWB***0 for urgent investigation and assistance with getting your connection working.Kind regards,
The Mweb Team
We understand how disappointing it is to have your fibre installed and still be without an active internet connection several days later. We also recognise how frustrating it has been to struggle to reach us for assistance while waiting for clarity on the issue.Your query has been logged with our Technical Team and marked as a priority under reference MWB***0 for urgent investigation and assistance with getting your connection working.Kind regards,
The Mweb Team
Best regards,
Mweb's reply14 Sept 2026, 08:54
Official
Hi Lebo,
We understand how disappointing it is to have your fibre installed and still be without an active internet connection several days later. We also recognise how frustrating it has been to struggle to reach us for assistance while waiting for clarity on the issue.Your query has been logged with our Technical Team and marked as a priority under reference MWB***0 for urgent investigation and assistance with getting your connection working.Kind regards,
The Mweb Team
We understand how disappointing it is to have your fibre installed and still be without an active internet connection several days later. We also recognise how frustrating it has been to struggle to reach us for assistance while waiting for clarity on the issue.Your query has been logged with our Technical Team and marked as a priority under reference MWB***0 for urgent investigation and assistance with getting your connection working.Kind regards,
The Mweb Team
Best regards,