Bad experience with MWEB Fibre Team

Disappointing experience in trying to get my fibre package.

I have been in constant contact with the sales team at MWEB for a good month now - I always had to do the calling to ask for an update because no one in their team picked up the phone to inform me what was going on.

I first placed my order exactly 1 month ago. At the time of placing the order, the sales agent asked me a series of questions to help with my order. At the end of the call, he said everything was ok and that I should expect a call from their fibre partner to come and install the box in my apartment. The SLA he gave me was 14 working days.

After the 14 days had passed with no contact, I had to call to ask what was going on. I’ve had to deal with 3 or 4 different agents since then and none of them could really tell me what the issue with the delay was.

Eventually, the last agent I dealt with told me the issue may have been the fact that Vumatel was still in the process of laying down the fibre infrastructure in my complex. This is surely something the initial sales agent I dealt with could have told me.

Anyway, I’ve tried to call MWEB back now because I may have a solution to the problem. Unfortunately I was placed on hold for 15 minutes so I eventually hung up.

Would appreciate it if one the agents would contact me.

Regards