Bad experience with Mweb

I have never received such incompetence from a service provider. When I took the fibre from Mweb, I gave the card details on which they will deduct on a monthly basis, May came and they didn't deduct, thereafter they disconnected my services saying we hadn't paid. I went back to the site to try and pay but they don't bill me, R0.00 is deducted from my account but they have still suspended my services. I have called, emailed, queried, since 16 May until now, there hasn't been any resolution. I have never seen such incompetence. They don't know what's happening, claiming there's something wrong with the card, but I even went to the bank and there's nothing wrong with the card, in fact all other transactions went through successfully. I have screenshots of everything I have stated above. Can someone escalate this and assist me or I'm jumping ship!