1 reviews | Active since Jul 2014
Bad experience as a new client
I hope this message finds someone anyone actually willing to resolve issues, because so far, my experience has been nothing short of frustrating.
I placed an order for fibre after your system confidently confirmed that service was available in my area. Based on that assurance, I proceeded with payment in good faith, expecting a seamless connection process. Instead, what I’ve received is silence.
No installation. No follow-up. No communication.
And to make matters worse, I have now discovered that fibre is, in fact, not available in my area despite your platform stating otherwise at the time of purchase. This is not just an inconvenience; it is outright misleading.
At this point, I am left wondering:
Why was I allowed to pay for a service that cannot be delivered?
Why has there been zero proactive communication from your side?
How long exactly do you expect customers to wait in the dark?
This situation reflects poorly on your systems, your communication, and your customer care standards.
As per our records, fibre has not yet been fully rolled out in your area, which is why the installation hasn’t progressed as expected and the order can’t be completed at this stage.
To avoid leaving you without a connection, we can look at alternative packages that are currently available to you while rollout is finalised. Let us know if you’d like us to go through those options with you.
Kind regards,
The Mweb Team
As per our records, fibre has not yet been fully rolled out in your area, which is why the installation hasn’t progressed as expected and the order can’t be completed at this stage.
To avoid leaving you without a connection, we can look at alternative packages that are currently available to you while rollout is finalised. Let us know if you’d like us to go through those options with you.
Kind regards,
The Mweb Team