Bad decision

Regretting my decision to get a contract. We have been waiting 2 business weeks now for our router, nothing showed up yet; the number they give you to contact the courier service says they know nothing about the order and can’t find it. Mweb is absolutely a discrace, when I phone Meeb I get placed on hold, 15 minutes at a time not getting through to them. How do we resolve this ? I am a new client and don’t even want to continue with my Contract. Our fibre is getting installed tomorrow and we have NO router ? How does Mweb do business