Bad customer service with false solutions

I dont understand how I'm soflocked for over 2weeks and when trying to fix the issue with my IT department tries to help in escalation of the issue I'm promised a solution in an hour to no success. I officially logged an IT query with Skynext on the 30th June, up until today still no change. Yesterday we were on a call with an MWEB IT technician for more than 30mins until they could locate my address and they confirmed the issue will be solved in an hour, however until now 4follow up's later no change. ***