BAD CUSTOMER SERVICE - WAITING TO BE ACTIVATED ON FIBRE

I am so fed up with MWEB. Had fibre installed on 11 April but line not activated yet. I have phoned them on numerous occasions but you hold on for 20 mins or more. Have spent a fortune on Airtime so far. I've sent sms, face book messages etc etc. They promise you the world but it is a disaster. They had me registered under someone else's name and address which took forever to sort out. I joined MWEB about a month ago and was happy with the LTE service until I upgraded to fibre. I am still waiting and waiting and waiting. In my entire life I have never experienced anything like this. What does it take to get connected? Hellopeter, I really do hope you can assist.