BAD CUSTOMER SERVICE OF MWEB

hi i am Valerie Joubert i made an immediate payment to Mweb on the 28th to place a order on numerus occasions i had submit documents for rica and every time for 5 days i got the same emails for documents request even on whatsaap aswell after the 5 day i got fed up with the consulants transfering you back forth and then i decide on 7th of may to cancel the order because it was going no where stuck in the same place now its been 12days no refund has been made to my account have spoken to 3 consultants in the time of cancelation the first two i spoke to asked me proof of payment just like the rica documents i sent it twice already now i spoke to tayyibah which was not helpfull at all she just went off didnt even say goodbye i was still on hold waiting on the reply but nothing.I wanna know what sort of people does mweb have working for them this is of the poorest service i came across with very bad customer service and manners they must ask afrihost internet what is customers as i order by them 2days after cancelling the order by mweb now i am siiting with my product in my house and it took them 3days to deliver now thats service even got an agent who called me and ask if i am happy with my product now thats service.