BAD CUSTOMER SERVICE - No updates, no internet and still paying.

Service delivery is a tad higher than with Telkom - which is nearly non-existant. Have had internet through Mweb for 16 years, using telkom ADSL infrastructure, thus paying Mweb for the internet service and also paying mweb for adsl line rental from Telkom. On 20 December the adsl stopped working - only to find out a week later that telkom no longer services the adsl (no fibre in the area). We had no prior notice - now we have no internet at work, no infrastructure for fibre. Mweb is still actively billing us for a service that is not supported in our area any longer. On 2 January we were desperate and placed an order for LTE through Mweb (mtn). On 7 January they requested documents for Rica (which were immediately submitted to the same address as the request was mailed from. Its now another 6 days later and we have not even had a confirmation of documents received. NO COMMUNICATION from MWEB and no feedback on the open order. When you call them, you hold the line for 20 min at a time and when somebody eventually answers and you explain your situation, they tell you to hold and put you through to the next person, then you hold for 25 min and somebody answers, then you explain and they just put you through to the next person!! We are forced to stay with MWEB as our business mailbox is through them - but what is the use if we dont have internet to read the mail?