BAD CUSTOMER SERVICE ; MWEB

Email sent to Mweb on the 10th March 2025 MWB***8 I had my line downgraded which took place on the 6th of March 2025. I received all the relevant emails, text messages etc. By 3pm on that day I had no internet. I asked 2 people who spent hours at my place trying to get me connected, but they had no joy. It has been a HUGE inconvenience because I teach online via Zoom. This meant going to friend's places to teach my students. This was in addition to the general frustration of having no internet. Yesterday, my neighbor came around again and I called the technical help line. Within one minute I was connected and then discovered that the problem was on YOUR side! When the downgrade took place, your staff forgot to change the IP address. My line was still on the old IP address and it needed a new one. How was I supposed to know this? Can your staff not just do their jobs properly? Will I be reimbursed for the days I had no internet and it was YOUR problem??? If you check on your system, you can see that I had no internet from Thursday the 6th March ( in the afternoon) until Tuesday the 11th of March in the afternoon. I hope you will deduct those days of no internet from my bill at the end of March. Since this time time I've had no reply from Mweb at all and them email says that it is an unmonitored mail box. I called and hung on for 7minutes and dropped the phone because it was my airtime for your company mistake. Irate customer Michelle Brandreth