Bad customer Service & LTE Product.

Hi Mweb,

I logged a Complaint with you on the 1st October 2018 regarding a sudden drop in my CellC FIXED-LTE product's connection speed, At best I'm able to get 3mbps, and Mostly bellow 1mbps. When I received the product in June 2018 the connection speed was great with up to 20mbps, Your online coverage map says my area are covered. I have done everything to try and improve, moving the router changing APN settings hard reset etc. Since I logged the complaint nothing has happened I had to call in multiple times just to be told that they will escalate the complaint, No consultant contacted me to keep me up to date. This has been now going on for 16 days, Please cancel my agreement with you and Please come and collect your router, I will not pay for the router. This is the worse customer service I have received.