Bad customer service

Bad Customer Service Have subscription with Mweb around November 2024 our agreement was on monthly subscription of pay as you use R600.00 and once off payment of R300.00 for delivery of Router. On the first December 2024 as our agreement they sent a statement with the amount of R1585.65. The statement was incorrect. I tried to contact Mweb on different platforms call center, Mweb app and email. All my efforts to get hold of them failed and as soon as I provide my ID number, they put the phone down. I cant even log on the app as I have been blocked. What made me aware that their system has blocked me, when I use my partners phone they will pick up the call after giving them my information with the ID number than they drop the phone.

As there were no other means to contact them, I google their address and I drove to their office. Once more I failed again to locate offices the address took me to a wrong residential area. They have sent me statement dated 13/02/2025 with an amount R3689.77 whereas I only used it for half a month and it was forever freezing especially after 17:00. On the same breath they said I must return their router with in 20 days. How I am going to return the router when blocked from their system. I received the second email on the second on 18/ 02/2025 from LexMed debt collector for Mweb. I called them and explained my issue as above, they were not welcoming they told me to pay the outstanding amount with with don't care attitude. I was only told that if no payment is done, I was going to blacklisted. No escalation to relevant department whatsoever,

Whoever wants to join their services......Think again