GH
Genevieve H
1 reviews | Active since Aug 2023
28 Aug 2026, 14:35
Bad customer service
Bad customer service. When I phone the customer service centre, I was hung up on about three times.
Helpful (0)
Replies (2)0
Replies (2)
Mweb's replyOfficial
28 Aug 2026, 15:17Hello Genevieve. We never want our customers to feel unheard or frustrated. Your review feedback has been shared with the relevant customer journey teams to review your experience and make improvements where needed. We are dedicated to making things better for you and all our clients. Please feel free to reach out to us via private message with your query and Mweb account details, so we may verify your information and assist you.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply28 Aug 2026, 15:17
Official
Hello Genevieve. We never want our customers to feel unheard or frustrated. Your review feedback has been shared with the relevant customer journey teams to review your experience and make improvements where needed. We are dedicated to making things better for you and all our clients. Please feel free to reach out to us via private message with your query and Mweb account details, so we may verify your information and assist you.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's replyOfficial
28 Aug 2026, 15:19Hello Genevieve,
We understand how frustrating it must be to experience difficulties reaching our support teams and feel that you're not getting the assistance you need when trying to resolve an issue. This is certainly not the experience we strive to provide. We`ve noticed an error when attempting to read the SIM card status on the backend. As a result, an escalation has been submitted to Telkom to investigate and confirm the current status of the SIM card. The relevant team is actively following up on the matter and will contact you directly as soon as additional feedback is received from the provider.Your feedback regarding your support experience, including the call handling concerns, will be shared with our Service Quality Team for review and improvement.Should you require any further assistance in the meantime, please feel free to send us a direct message and we will gladly assist.
Kind regards,
Mweb Team
We understand how frustrating it must be to experience difficulties reaching our support teams and feel that you're not getting the assistance you need when trying to resolve an issue. This is certainly not the experience we strive to provide. We`ve noticed an error when attempting to read the SIM card status on the backend. As a result, an escalation has been submitted to Telkom to investigate and confirm the current status of the SIM card. The relevant team is actively following up on the matter and will contact you directly as soon as additional feedback is received from the provider.Your feedback regarding your support experience, including the call handling concerns, will be shared with our Service Quality Team for review and improvement.Should you require any further assistance in the meantime, please feel free to send us a direct message and we will gladly assist.
Kind regards,
Mweb Team
Mweb's reply28 Aug 2026, 15:19
Official
Hello Genevieve,
We understand how frustrating it must be to experience difficulties reaching our support teams and feel that you're not getting the assistance you need when trying to resolve an issue. This is certainly not the experience we strive to provide. We`ve noticed an error when attempting to read the SIM card status on the backend. As a result, an escalation has been submitted to Telkom to investigate and confirm the current status of the SIM card. The relevant team is actively following up on the matter and will contact you directly as soon as additional feedback is received from the provider.Your feedback regarding your support experience, including the call handling concerns, will be shared with our Service Quality Team for review and improvement.Should you require any further assistance in the meantime, please feel free to send us a direct message and we will gladly assist.
Kind regards,
Mweb Team
We understand how frustrating it must be to experience difficulties reaching our support teams and feel that you're not getting the assistance you need when trying to resolve an issue. This is certainly not the experience we strive to provide. We`ve noticed an error when attempting to read the SIM card status on the backend. As a result, an escalation has been submitted to Telkom to investigate and confirm the current status of the SIM card. The relevant team is actively following up on the matter and will contact you directly as soon as additional feedback is received from the provider.Your feedback regarding your support experience, including the call handling concerns, will be shared with our Service Quality Team for review and improvement.Should you require any further assistance in the meantime, please feel free to send us a direct message and we will gladly assist.
Kind regards,
Mweb Team