Bad customer service

Awful customer service received from 3 consultants today 1 on the phone, 1 on a live chat via the app called Victoria... And another 1 now on WhatsApp who refused to give me his/her name....

Please see transcript below:

[11/05, 09:09] Xoli: Accounts And Billing [11/05, 09:09] Mweb: I’m checking if Accounts And Billing is available. Please hold on for a moment. [11/05, 09:09] Mweb: Your request is being processed. The Accounts And Billing team is here to assist you, and we’ll connect you with an agent shortly. If your wait exceeds **10** minutes, we’ll send you updates to keep you informed. Please note that restarting the conversation from the menu, closing the Mweb app, or your browser for more than **30** minutes will result in losing your spot in the queue. [11/05, 09:20] Mweb: Thanks for your patience. Please sit back and relax, we'll chat to you as soon as we can.

Please note that restarting the conversation from the menu, closing the Mweb app, or your browser for more than **30** minutes will result in losing your spot in the queue. [11/05, 10:22] Mweb: Good day, Welcome to Mweb chat. How may I assist you? [11/05, 10:24] Xoli: Hi I would like assistance with getting a link to make a payment and I've also sent the form n my ID copy to update my cellphone number [11/05, 10:27] Xoli: ? [11/05, 10:30] Xoli: I waited for over 2 hours to get through to you but you haven't even given me your name , now your not even reply [11/05, 10:30] Xoli: Replying [11/05, 10:32] Xoli: Hello!!!!! [11/05, 10:36] Mweb: Kindly provide your Mweb customer number or username to assist with your query. [11/05, 10:36] Xoli: ***1 [11/05, 10:36] Xoli: What is your name? [11/05, 10:43] Xoli: Hellooooo [11/05, 10:47] Mweb: I am busy loading the account details. Kindly bare with me as we are experiencing high

volumes of chat and therefore you may experience a delay in response. [11/05, 10:47] Xoli: Ok [11/05, 10:47] Xoli: You haven't told me your name [11/05, 10:57] Mweb: Please verify your ID number, cell number and email address. [11/05, 10:59] Xoli: ****""" *** ***** [11/05, 11:03] Mweb: Due to the delay in response, the chat has been closed and can be re-opened on your return. [11/05, 11:07] Xoli: Hi [11/05, 11:10] Xoli: ????