TK
Terrance K
1 reviews | Active since May 2026
05 May 2026, 20:21
Bad customer service
I have paid my bill, I have proof, but Mweb is ignoring me and claiming I owe R1,200. I want my account cleared immediately. ***
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Replies (1)
Mweb's replyOfficial
06 May 2026, 08:45Hi Terrance, we understand how stressful this situation must be, especially when you’ve already made payment and have proof available. We’ve checked account ***2 and can confirm it has now been cleared on our side, with the outstanding balance reflecting as resolved. If you were still seeing the R1,200 charge, that would have been due to a timing delay in the system update before the payment was fully app****. There’s no further action needed from your side, and your account is now in good standing. If anything still appears differently on your side, we’ll gladly double-check it for you immediately. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply06 May 2026, 08:45
Official
Hi Terrance, we understand how stressful this situation must be, especially when you’ve already made payment and have proof available. We’ve checked account ***2 and can confirm it has now been cleared on our side, with the outstanding balance reflecting as resolved. If you were still seeing the R1,200 charge, that would have been due to a timing delay in the system update before the payment was fully app****. There’s no further action needed from your side, and your account is now in good standing. If anything still appears differently on your side, we’ll gladly double-check it for you immediately. Kind regards,
The Mweb Team
The Mweb Team