Bad customer service and experience

The money was supposed to be taken on the 1st but they didn't and they sent me countless text saying that my connection will be disabled in 7 days I went on my banking app n made a direct transfer and woke up with connection and I called them only to be told that because I had another card issued they couldn't take the money as o I will need to ask for a refund which will take 5 WORKING DAYS like wat the hell is that n when I try to go online I can't access my account at all wat nonsense is this ? I've been sent more then 3 account numbers. I will be changing providers cause I'm losing my mind because I work from home. I spent over a hundred rand on airtym only to get disconnected and be told by recording that my call cannot be taken.