Bad customer service and ********

I contacted MWEB to get a Wi-Fi router with sim on a month to month as I was waiting for the my other ISP WebAfrica to send Metrofibre to set up the infrastructure at my complex. I specifically told the sales agent why I want the month to month contract as I was unsure how soon the infrastructure will be completed.

The sales agent advised that they charge Pro rata and explained that since I have register a week before month end of Feb , I will be charged for the week and then end of March to pay for the month of March. On the 27 February 2023 I receive a statement showing that the amount due is R0.00 and then on the 1st of March I receive an email stating that I will be disconnected soon if I do not pay R570,75 so to my surprise I contact MWEB and they advise that they will listen to the recording and get back to me.

Its been 2 weeks now and no one has given me an update. I called 3 more times complaining and asked them to cancel my subscription, then I was told that I was on a 24 month plan and if I want to cancel I will have to Pay R2000 for he router? I told them that I won do that and want them to listen to that recording!

I just received another statement today showing that I must Pay R998.75 ? Why if it is pro-rata

I logged a call and no one got back to me still, I called and the call cut saying unfortunately they cant take my call.

I would like to cancel my Subcrition but I cant , there is no option to cancel on their portal and when I tell them telephonically they take me form Pilar to post.

I have no issue paying R570,75 end on March, but I want them to cancel my subscription